Our reworked range offers the latest styles and trends sustainably made from vintage and quality preloved garments and materials. We make design and create all of our reworked and custom pieces by us in the UK.
Selling vintage and preloved means we only have one of every item. Our reworked collection offers the latest styles made from vintage and preloved garments and materials, although sizes are limited to the amount of fabric available from the original item.
Our parcels are carried by Royal Mail, you will receive a tracking number for your order via a confirmation email once it has been processed by our team. If you have placed an order and can't find your tracking number, please email@example.com.
Check your tracking number on Royal Mail's Track and Trace service, this will give you details about your parcel's progress and let you know what to do if you have missed a delivery. You can also email us with your questions and order number at firstname.lastname@example.org. Please note all express delivery orders must be made before 3pm Monday-Thursday. All orders made after 3pm on Friday will not be processed until the following Monday. We cannot accept responsibility for late deliveries for circumstances beyond our control.
Please email with details email@example.com so we can look into the issue, faulty and incorrect items should be returned along with a filled out returns form (see the order/invoice) to help us speed up the return process for you.
We hope you love your Sustain Remain Vintage purchases, however if you change your mind about an order we offer a 30 days returns policy. Please see our Refund Policy for more information on returns, exchanges and refunds.
If you are an overseas buyer, products delivered to you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for customs clearance must be covered by you (the person the package is addressed to); we have no control over these charges and can’t advise what they may be. Customs policies differ widely from country to country, you should contact your local customs office for additional information. Please note that when ordering from Sustain Remain Vintage, you are considered the importer of the item and must comply with all laws and regulations of the country in which you are receiving the goods.